Community Guidelines

Welcome to the GetFree community! We're committed to creating a safe, inclusive, and helpful environment where everyone can discover amazing apps and connect with fellow enthusiasts.

Our Mission

At GetFree, we believe in:

• Discovery: Helping people find amazing apps that improve their lives
• Community: Building connections between users and developers
• Transparency: Creating honest reviews and genuine interactions
• Innovation: Supporting developers who push boundaries

Core Values

1. Respect & Kindness

• Treat everyone with dignity and respect
• Welcome newcomers and help them learn
• Consider different perspectives and experiences
• Avoid personal attacks or harassment

2. Honesty & Integrity

• Provide truthful, accurate information
• Disclose conflicts of interest
• Don't post fake reviews or misleading content
• Report suspicious behavior to help maintain trust

3. Helpfulness & Contribution

• Share knowledge and experiences freely
• Constructive feedback helps everyone improve
• Participate in discussions meaningfully
• Support both users and developers

4. Safety & Privacy

• Protect personal information (yours and others')
• Report harmful or inappropriate content
• Follow platform security best practices
• Respect copyright and intellectual property

Community Rules

Behavior Guidelines

✅ What We Encourage

• Authentic Reviews: Share genuine experiences with apps
• Constructive Feedback: Specific, actionable suggestions for improvement
• Helpful Responses: Answer questions and guide others
• Creative Contributions: Share tips, tricks, and use cases
• Community Building: Welcome new members and foster connections

✗ What We Prohibit

• Fake Reviews: Reviews without actual app experience
• Spam: Repetitive, promotional, or irrelevant content
• Harassment: Personal attacks, threats, or discrimination
• Misinformation: Deliberately false or misleading information
• Privacy Violations: Sharing personal information without consent

Content Standards

Reviews and Ratings

Good Reviews Include:

• Specific details about your experience
• Pros and cons based on actual use
• Context about your needs and expectations
• Comparisons to similar apps (when relevant)
• Screenshots or examples (when helpful)

Avoid:

• Reviews without using the app
• Copy-pasted reviews across multiple apps
• Personal attacks on developers
• Off-topic discussions
• Spoilers for game apps

Comments and Discussions

Constructive Contributions:

• Answer questions from other users
• Share helpful tips and workarounds
• Report bugs with detailed information
• Suggest feature improvements respectfully
• Participate in relevant conversations

Inappropriate Behavior:

• Trolling or intentionally inflammatory comments
• Derailing conversations with off-topic content
• Repetitive arguments or personal disputes
• Excessive self-promotion
• Coordinated review manipulation

App Submissions

Quality Standards:

• Apps must be functional and tested
• Accurate descriptions and screenshots
• No misleading claims or fake features
• Respect user privacy and data
• Compliance with platform policies

Prohibited Content:

• Malware, viruses, or harmful software
• Apps that violate intellectual property rights
• Adult content or inappropriate material
• Apps designed primarily for harassment
• Anything illegal or unethical

Enforcement Actions

Warning System

We believe in education before punishment:

First Offense

• Private warning with explanation
• Educational resources about guidelines
• Opportunity to correct the issue
• Temporary content removal if necessary

Second Offense

• Public warning (in serious cases)
• Temporary account suspension (3-7 days)
• Mandatory guideline review
• Content removal and appeal process

Third Offense

• Extended account suspension (30 days)
• Permanent removal of repeated violations
• Limited platform access
• Possible permanent ban in extreme cases

Immediate Actions

Some violations require immediate action:

• Threats or Harassment: Immediate temporary ban
• Malware or Security Issues: Immediate content removal
• Illegal Content: Immediate account suspension and reporting
• Spam Campaigns: Immediate content removal and account restriction

Reporting System

How to Report

Help us maintain community standards:

In-App Reporting

• Click the flag icon on any review, comment, or app
• Select the most appropriate violation type
• Provide specific details about the issue
• Submit screenshots or evidence when possible

Direct Reporting

For serious issues, contact us directly:

• Email: trust@getfree.app
• Report Form: getfree.app/report
• Emergency Security Issues: security@getfree.app

What to Report

• Harassment: Personal attacks, threats, discrimination
• Fake Reviews: Suspicious or obviously false reviews
• Spam: Repetitive promotional content
• Privacy Violations: Sharing personal information
• Security Issues: Malware, phishing attempts
• Copyright: Intellectual property violations

Reporting Process

1. Review: Our moderation team reviews all reports within 24 hours
2. Investigation: We investigate the reported content and context
3. Action: We take appropriate action based on severity
4. Follow-up: We update reporters on action taken (when appropriate)
5. Appeal: Users can appeal moderation decisions

Developer Community Guidelines

App Developer Conduct

Professional Standards

• Responsive Support: Answer user questions and bug reports promptly
• Transparent Updates: Communicate changes and improvements clearly
• Fair Pricing: Honest representation of app costs and features
• Privacy Respect: Clear data usage policies and user control

Marketing Ethics

• Authentic Reviews: Don't incentivize positive reviews
• Accurate Descriptions: Represent app capabilities honestly
• Competition: Respect other developers and don't engage in sabotage
• User Data: Never misuse or sell user data without consent

Review Response Guidelines

Best Practices

• Thank Users: Appreciate feedback, even criticism
• Address Issues: Acknowledge problems and explain solutions
• Be Professional: Never get defensive or argumentative
• Follow Up: Update users when issues are resolved

What to Avoid

• Delete Negative Reviews: Only remove for policy violations
• Argue with Users: Keep discussions professional and helpful
• Make False Promises: Be realistic about what you can deliver
• Ignore Feedback: Every review is valuable information

User Rights and Responsibilities

Your Rights

As a GetFree community member, you have the right to:

• Safe Environment: Be free from harassment and threats
• Free Expression: Share honest opinions respectfully
• Privacy: Control your personal information
• Fair Treatment: Equal application of community standards
• Appeal Process: Challenge moderation decisions you disagree with

Your Responsibilities

To maintain our community standards:

• Authentic Participation: Provide genuine reviews and feedback
• Constructive Communication: Help others learn and improve
• Privacy Respect: Protect personal information of yourself and others
• Rule Following: Understand and comply with community guidelines
• Report Issues: Help us maintain community safety

Special Situations

Conflict Resolution

When disagreements occur:

1. Direct Communication: Try to resolve issues privately first
2. Mediation: Request help from community moderators
3. Formal Complaint: Use official reporting channels
4. Appeal Process: Challenge decisions through proper channels

Controversial Topics

• Stay Civil: Disagree respectfully without personal attacks
• Focus on Apps: Keep discussions relevant to app discovery
• Political Neutrality: Avoid bringing external political conflicts
• Cultural Sensitivity: Respect diverse perspectives and backgrounds

Business vs. Personal

• Disclose Affiliations: Be transparent about business relationships
• Avoid Conflicts: Don't promote competitors unfairly
• Professional Conduct: Maintain professional standards in business interactions
• Personal Boundaries: Keep business and personal accounts separate

Consequences

Account Actions

Based on severity and history:

Temporary Suspension

• Duration: 3-30 days
• Features: Limited or restricted access
• Content: Violating content removed
• Appeals: Available after serving suspension

Permanent Ban

• Reason: Severe or repeated violations
• Access: Complete removal from platform
• Content: Permanently removed
• Appeals: Limited to exceptional circumstances

Content Removal

• Reviews: Removed if fake, spam, or policy-violating
• Apps: Delisted if non-functional or harmful
• Comments: Deleted if harassing or inappropriate
• Profiles: Restricted if repeatedly problematic

Legal Considerations

• Cooperation: We work with law enforcement when required
• Subpoenas: Legal requests are reviewed and responded to appropriately
• International: We comply with relevant laws in all jurisdictions
• Transparency: We report government data requests in transparency reports

Getting Help

Support Resources

If you need help or have questions:

Community Support

• Help Center: help.getfree.app
• Community Forums: community.getfree.app
• FAQ: Frequently asked questions about community standards
• Contact Forms: Specific forms for different types of issues

Safety Resources

• Reporting Page: getfree.app/report
• Security Email: security@getfree.app
• Trust & Safety: trust@getfree.app
• Emergency Support: Available for urgent security issues

Appeals Process

If you believe action was taken unfairly:

1. Review Guidelines: Understand the rule you may have violated
2. Gather Evidence: Collect screenshots and context
3. Submit Appeal: Use the appeal form with specific details
4. Wait Response: Appeals typically processed within 5 business days
5. Final Decision: Appeal decisions are final but may include alternative resolutions

Future Updates

Guideline Evolution

• Regular Reviews: Guidelines updated quarterly based on community feedback
• Transparency: All changes announced with clear explanations
• Community Input: We solicit feedback before major changes
• Grace Periods: Time to adjust to new standards

Staying Informed

• Email Updates: Subscribe to community guideline notifications
• Blog Posts: Major changes announced on our blog
• In-App Notices: Temporary guidelines displayed in app
• Community Meetings: Live Q&A sessions about policy changes

Thank You

Thank you for being part of the GetFree community! Your participation helps us build the world's best app discovery platform.

By following these guidelines and treating each other with respect, we create an environment where:

• Users can trust the reviews and recommendations they find
• Developers receive constructive feedback that helps them improve
• Everyone can participate safely and contribute meaningfully
• Great apps get discovered by people who will love them

Together, we're building something amazing! 🚀

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Questions about guidelines? Contact us at community@getfree.app Need to report an issue? Visit getfree.app/report Want to suggest improvements? Share your feedback at feedback@getfree.app Last updated: December 17, 2025